COVID-19 and your move
Questions about COVID-19 and your move
Given the incredible speed at which things are changing around us due to the COVID-19 virus, you might have a lot of questions about our operations and what we are doing to keep our customers and our movers safe. We want you to know that our top priority is your safety, as well as the safety of the movers who work with us, and we are taking proactive measures to provide extra support in these uncertain times.
Here are answers to some of the most common questions people have been asking over the past few days.
Will service be interrupted?
After talking with state regulators, our customers, and our movers, we’ve been classified as an essential service. Leases are currently expiring, and people still need to move. We intend to be there to help and will do so safely.
Under section k of Governor Dewines mandate: Critical trades. Building and Construction Tradesmen and Tradeswomen, and other trades including but not limited to plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HV AC, painting, moving and relocation services, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences,
Essential Activities, and Essential Businesses and Operations;
We’ll continue to provide our services with the same level of quality and commitment, as long as it’s deemed safe to do so. We’re also operating with additional caution to keep our customers and teams safe. This is a rapidly evolving situation, so please follow the updates we provide on our website and through social media.
Should you need to cancel or reschedule your move due to illness or COVID-19-related issues, Bellhops will be waiving all cancellation and rescheduling fees. If you have any questions or concerns, please call us at 1 800 339-2681
How are you keeping your movers safe?
All movers have been familiarized with the hygiene and social-distancing practices outlined by the WHO and CDC. Additionally, we are following CDC guidance to avoid large gatherings of more than 10 people.
What precautions are your teams taking to prevent the spread of the virus?
We are actively communicating with the workers on our platform to ensure they’re taking every precaution to remain healthy and safe. This includes
- Practicing CDC recommended hand-washing techniques and other prevention methods
- Staying home if they’re showing any symptoms of illness (whether related to COVID-19 or not)
- Cleaning and disinfecting the moving equipment used on each job
Additionally, we have set up a cross-functional, national response team here at Kendrick Moving, where we will continue monitoring COVID-19 updates. All actions taken will be based on the advice of governments, public health authorities, and medical professionals.
Are there any precautions I should take during my move?
We’re asking customers to follow basic protocol related to social distancing. This includes
- Maintaining a 4-foot to 6-foot distance from movers and drivers as they work
- Refraining from any participation in the move
- Requesting that movers wash their hands before participating in a move
- Cleaning furniture that is being moved (before your movers arrive)
- Disinfecting items that have been padded and wrapped once they’re unwrapped
- Disposing of all packing materials once the move is complete
Can I reschedule or cancel my move if I am feeling ill?
Yes. Please do.
Should I reschedule or cancel my move even if I don’t feel ill?
We kindly ask any customer who’s experiencing symptoms—whether related to COVID-19 or not—to either cancel their move or reschedule it to date further in the future. We ask the same of any customer who has traveled to one of the areas on the State Department’s do not travel list in 2020.
What if I suspect one of the movers is ill when they arrive for my move?
If you believe someone on your team is exhibiting symptoms, please notify our Customer Care Team right away. Simply pause the move, ask your team to wait outside, and call our Care Team at 1 (800) 339-2681.
According to the CDC, COVID-19 symptoms do not include any of the following, runny nose, itchy nose, or sneezing. For up-to-date information on COVID-19, please visit the CDC site. If you have any questions, please feel free to reach out to our Customer Care Team at 1 (800) 339-2681.
What will you do if a worker or customer indicates that they were infected?
If a worker or customer indicates they have been infected, Kendrick Moving will cooperate with the relevant government agency to provide notification of individuals who may have been exposed.
In conclusion, we will continue to vigilantly monitor the situation and take actions as needed. We will update this FAQ regularly, but please feel free to reach out to us at 1 (800) 339-2681 with any questions. Since 1953, we’ve been focused on creating a sense of trust and peace of mind. In a trying time like this, our commitment to this is even stronger. No matter what happens we got you.